Frequently Asked Questions
One of our goals at Interbright Home is to be as environmentally conscious as we possibly can be! Our cleaning staff are trained to use the most gentle and effective cleaning solutions for your home. We are continually testing new environmentally friendly products to see if they live up to their word, and in turn, be worthy of helping clean your home! We are very conscious of waste and we use refillable cleaning bottles with BS EN cleaning products that we have tried and tested to have the best cleaning outcomes. If you have specific products you like to use, we can use these at your request, however we cannot use bleach as it is a corrosive. We can discuss any products you would like to use with you when we visit you.
What Cleaning Products Do You Use?
We love all pets, but you know your pets better than we do! If your pet is comfortable being around new people, especially those making noises – vacuum – mopping, etc – then having the pet at home is completely fine with us. If a pet is not comfortable around new people or noises, we ask that the pet be contained in a manner in which they will not be able to interact with the Cleaning Technicians and they are kept safely away either in a different part of the home,garage etc. Interbright Home only hires Cleaning Technicians who are comfortable with pets, but if a pet is acting in a threatening manner to our Cleaning Technicians, they are trained to leave the home immediately until we can reach you to discuss future cleaning options.
Are Pets at Home Ok?
Interbright Home is fully insured as are all of our Cleaning Technicians , if proof of insurance is requested, we are happy to provide it.
Are You Insured?
Before you choose our service to clean your home, I’m sure you have plenty of questions about Interbright Home. Take a peek at our most frequently asked questions to find the answers, or contact us if you have any further questions!
Do I Need to Be Home for the Cleaning?
No, only if you would like to be. Upon booking, we will ask you if you will be home or how we will be able to enter the home if you plan to not be there. For the initial cleaning, most of our clients prefer to be home to show the Cleaning Technicians around and explain any areas to give special attention, and explain any areas to avoid. The majority of our regular clients trust our insured Technicians with a spare key or a key code to enter the home. Details pertaining to codes, key information is kept strictly confidential on our password protected system.
How Does Booking Work?
Once you fill out the contact form below, we will contact you within 24 hours to arrange a home visit at a time that suits you. During the home visit, we do a home walk through with you , where you show us what you would like cleaned in the home and from there we can give you an estimate. If you would like to proceed, we book in your initial clean at a time that works for you. After the clean, we will always ask for your feedback to ensure we have completed the cleaning to your expectations. If you are happy and would like to proceed with regular cleans, we can then book these in.
What If I Want Something Done That’s Not on Your Checklist?
We are always open to requests! Please don’t hesitate to ask; we pride ourselves on being accommodating! As long as Interbright Home is able to complete the task we would gladly add extra tasks to your cleaning session! Being flexible and accommodating is what we pride ourselves on. Our homes are ever changing environments, so flexibility is key to ensure you get the cleaning you want.
What If I Just Want to Book a Few Hours of Cleaning With You?
Absolutely! We have plenty of clients that request a certain amount of hours to stick within their budget. We charge on a per cleaning project basis.
How Does Payment Work?
To make life easier, we set up payments prior to your first clean so you can ‘set and forget’. Payment will be taken after your cleaning has been completed.
What if I need to cancel my appointment?
We understand that things come up and life happens, and sometimes you need to cancel. Interbright Home asks for a 48-hour notice for cancellation where possible. If you would like to reschedule, we will try to find the next availability for you. If you have holidays booked, please let us know your dates in advance. Many customers like to continue having their homes cleaned while they are away to remove dust and also deeper cleaning can be done. Let us know your preferences re what you would like to do over holiday periods.
What If Something Is Broken or Damaged During the Cleaning?
Interbright Home only hires Cleaning Technicians who have integrity. That means we shine a spotlight on an issue, rather than sweeping it under the rug. If anything is broken or damaged, our staff are trained to photograph it and report it immediately, without being reprimanded. Each Cleaning Technician is careful and respectful of your space, but we are all human and accidents do happen. Once the damage is reported to the office, we will contact you to discuss a quick and fair resolution. We will do our best to repair or replace an item that is broken. Each Cleaning Technician is fully insured, and therefore an insurance claim can be filed when applicable. If you have any irreplaceable items we ask that you put these away or in a safe spot to ensure it’s safe keeping. Please communicate any concerns you may have during the home visit so we can trouble shoot before the cleaning starts. Please note, we do not replace or repair items that had existing damage or were improperly installed.
How Often Can You Provide Service?
We can provide services as often as you would like. Interbright Home is happy to provide services weekly or biweekly in the main, or you may like a one off clean. Some clients request cleaning services for special events or guests arriving. We pride ourselves on keeping clients because they love our service not because they are tied into a contract, so you can cancel the service at any time. You can also update or change your service schedule to accommodate your needs or budget as they change.