Frequently Asked Questions
Our cleaning technicians use the products that we have tried and tested over time to offer the best results to superior finishes. We use very mild products as far as possible, occasionally we need to use stronger products in the bathroom, such as limescale remover.
What Cleaning Products Do You Use?
We love pets ! If they are comfortable around new people and cleaning noises, they are welcome to join us as we clean ! If not , please secure them in another area to ensure safety for all.
Are Pets at Home Ok?
Interbright Home is fully insured up to £1,000,000. If proof of insurance is requested, we are happy to provide it.
Are You Insured?
Before you choose our service to clean your home, I’m sure you have plenty of questions about Interbright Home. Take a peek at our most frequently asked questions to find the answers, or contact us if you have any further questions!
Do I Need to Be Home for the Cleaning?
No, you don’t need to be home unless you prefer to be. During booking, we’ll ask how to access your home if you're away. Many clients choose to be present for the first clean. Regular clients often provide a spare key or code—securely stored in our password-protected system.
How Does Booking Work?
Once you submit the contact form, we will be in touch within 24 hours to arrange a convenient home visit. After the visit, we provide an estimate, and if you're happy to proceed, we will book your first clean. Afterwards, we’ll check in for feedback and, if all is well, set up a regular cleaning schedule.
What If I Want Something Done That’s Not on Your Checklist?
We’re always happy to accommodate requests! Just ask—if it’s something we can do, we’ll gladly include it. Homes are ever-changing, so flexibility is key to getting the clean you need.
How Does Payment Work?
To make life easier, we set up payments prior to your first clean so you can ‘set and forget’. Payment will be taken after your cleaning has been completed.
What if I need to cancel my appointment?
We understand that things come up and life happens, and sometimes you need to cancel. Interbright Home asks for a 48-hour notice for cancellation where possible. If you would like to reschedule, we will try to find the next availability for you. If you have holidays booked, please let us know your dates in advance.
What If Something Is Broken or Damaged During the Cleaning?
Interbright Home only hires Cleaning Technicians who have integrity. That means we shine a spotlight on an issue, rather than sweeping it under the rug. If anything is broken or damaged, our staff are trained to photograph it and report it immediately and we work with you to find the best resolution to replace, repair or refund the cost of the item.